Receptionist/Scheduler
3.
7 Kingston, NY Kingston, NY Part-time Full-time Part-time Full-time $18 an hour $18 an hour 4 days ago 4 days ago 4 days ago Genesa Home Care & Companionship Agency is looking for a full time receptionist.
Receptionist JOB DUTIES:
- Answer incoming call for potential clients and take down their info and schedule appointments for In Home Assessments.
-Answer calls from current clients and discuss any changes they'd like to make.
- Answer calls from aides who may need time off, materials, or other information.
-Use the online record keeping system to keep track of all calls, appointments, and changes.
-Assist the manager in answering emails and filter unnecessary emails / calls - Use electronic record keeping methods and paper records (CONFIDENTIALITY IS HIGHLY IMPORTANT) -Assist the manager in day to day tasks (calling clients/ aides, sending emails, filing paperwork, filling out expense reports, and writing collections letters) -Create packets for the use of office staff to conduct interviews, orientations, and assessments Must be available on call on some weekends if needed Backup Scheduler:
Basic Job Functions Create/document all details of scheduling, client and employee communications and activities including emails.
Handle prospective client inquiries or messages using excellent telephone and customer service skills.
Conduct prospective client assessment.
Coordinate day to day activities of caregivers, making a good match between client and caregiver for a consistent, successful schedule.
Act as main point of contact for assigned clients and all caregiver communications; make sure all caregiver and client information receives appropriate and timely response.
Promote a positive, professional impression of Agency for all clients, and all caregivers.
Act as first level supervisor for caregivers and day to day operations; encourage and coach caregivers, helping them maintain agency quality and policy standards through timely feedback and coaching.
Experience, Knowledge, Skills, Abilities and Availability:
Candidates must have excellent customer service skills, detailed information management skills, including extensive data entry, and strong ability to project a positive attitude during stressful situations.
Must have excellent phone/email communications skills as first point of contact for new client service inquiries.
Must maintain high personal standards of excellence with a strong investment in matching the right caregiver with the right client.
Required:
previous experience in healthcare staffing and using staffing software.
Must be able to work on-site in office as part of a team rotation that includes regular business hours, evening hours and weekend hours.
Ability to work independently and as part of a team; demonstrating sound judgment and excellent problem-solving skills.
Advanced office and computer skills and organizational abilities.
Excellent interpersonal relations and telephone skills.
Knowledge of common medical terminology.
Read, write and speak English fluently, as required for the position.
Previously developed sales, customer service or call center skills a plus.
Management experience preferred.
Flexibility:
may on occasion be asked to cover an unfilled shift to help out Perks of the job:
- Bonuses at the end of the year -1 weeks vacation after a full year of full time employment -Genesa Home Care Birthday Club eligibility -Eligibility to receive employee of the month bonuses Job Types:
Full-time, Part-time Pay:
$18.
00 per hour Expected hours:
26 per week
Benefits:
Employee assistance program Flexible schedule Paid time off Parental leave Professional development assistance Schedule:
8 hour shift Day shift Monday to Friday No weekends Ability to Relocate:
Kingston, NY 12401:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Kingston, NY Kingston, NY Part-time Full-time Part-time Full-time $18 an hour $18 an hour 4 days ago 4 days ago 4 days ago Genesa Home Care & Companionship Agency is looking for a full time receptionist.
Receptionist JOB DUTIES:
- Answer incoming call for potential clients and take down their info and schedule appointments for In Home Assessments.
-Answer calls from current clients and discuss any changes they'd like to make.
- Answer calls from aides who may need time off, materials, or other information.
-Use the online record keeping system to keep track of all calls, appointments, and changes.
-Assist the manager in answering emails and filter unnecessary emails / calls - Use electronic record keeping methods and paper records (CONFIDENTIALITY IS HIGHLY IMPORTANT) -Assist the manager in day to day tasks (calling clients/ aides, sending emails, filing paperwork, filling out expense reports, and writing collections letters) -Create packets for the use of office staff to conduct interviews, orientations, and assessments Must be available on call on some weekends if needed Backup Scheduler:
Basic Job Functions Create/document all details of scheduling, client and employee communications and activities including emails.
Handle prospective client inquiries or messages using excellent telephone and customer service skills.
Conduct prospective client assessment.
Coordinate day to day activities of caregivers, making a good match between client and caregiver for a consistent, successful schedule.
Act as main point of contact for assigned clients and all caregiver communications; make sure all caregiver and client information receives appropriate and timely response.
Promote a positive, professional impression of Agency for all clients, and all caregivers.
Act as first level supervisor for caregivers and day to day operations; encourage and coach caregivers, helping them maintain agency quality and policy standards through timely feedback and coaching.
Experience, Knowledge, Skills, Abilities and Availability:
Candidates must have excellent customer service skills, detailed information management skills, including extensive data entry, and strong ability to project a positive attitude during stressful situations.
Must have excellent phone/email communications skills as first point of contact for new client service inquiries.
Must maintain high personal standards of excellence with a strong investment in matching the right caregiver with the right client.
Required:
previous experience in healthcare staffing and using staffing software.
Must be able to work on-site in office as part of a team rotation that includes regular business hours, evening hours and weekend hours.
Ability to work independently and as part of a team; demonstrating sound judgment and excellent problem-solving skills.
Advanced office and computer skills and organizational abilities.
Excellent interpersonal relations and telephone skills.
Knowledge of common medical terminology.
Read, write and speak English fluently, as required for the position.
Previously developed sales, customer service or call center skills a plus.
Management experience preferred.
Flexibility:
may on occasion be asked to cover an unfilled shift to help out Perks of the job:
- Bonuses at the end of the year -1 weeks vacation after a full year of full time employment -Genesa Home Care Birthday Club eligibility -Eligibility to receive employee of the month bonuses Job Types:
Full-time, Part-time Pay:
$18.
00 per hour Expected hours:
26 per week
Benefits:
Employee assistance program Flexible schedule Paid time off Parental leave Professional development assistance Schedule:
8 hour shift Day shift Monday to Friday No weekends Ability to Relocate:
Kingston, NY 12401:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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